Privacy Policy
Effective date: July 1, 2026
This Privacy Policy explains how Dabil ("Dabil", "we", "us") collects, uses, shares and protects your information when you use our website, app, wallet, ordering, events and related services (the "Service"). We handle your data lawfully and transparently, in line with the Nigeria Data Protection Act, 2023 (NDPA) and other applicable laws.
1. Who we are
Dabil provides a QR-based ordering, payment and event-ticketing platform that connects customers with restaurants, venues and organisations. For questions about this policy, contact support@dabil.com.ng.
2. Information we collect
- Account information — name, email address, phone number and password (stored only as a secure hash).
- Profile details — optional profile photo and, for organisation staff, employee ID and department.
- Transaction data — wallet top-ups, dine-in and takeaway orders, event tickets, meal-ticket funding, payments and withdrawals.
- Payment information — payments are processed by our partner, Monnify. We do not store your full card details.
- Device & usage data — app activity, device type, approximate location of a QR scan and log data.
- Security data — two-factor authentication settings, one-time codes and biometric unlock preferences (stored on your device).
- Information you send us — demo bookings, partnership applications, feedback and support messages.
3. How we use your information
- To create and manage your account and wallet.
- To process orders, tickets, payments, meal-ticket funding and withdrawals.
- To send transactional messages and notifications you have enabled.
- To verify your identity, secure your account and prevent fraud.
- To provide customer support and respond to enquiries.
- To improve the Service and comply with legal obligations.
4. Legal basis for processing
We process your data to perform our contract with you, to comply with the law, to protect you and others from fraud, with your consent (for example, marketing or biometric unlock), or for our legitimate interest in operating and improving Dabil.
5. Sharing your information
We do not sell your personal data. We share it only when needed to run the Service:
- Restaurants and event organisers receive the details needed to fulfil your order or admit you to an event.
- Your organisation, if it funds your meal-ticket wallet, can see related funding and usage records.
- Service providers such as Monnify (payments) and our email and notification providers.
- Authorities where we are legally required to disclose information.
6. Data retention
We keep your information while your account is active and afterwards only as long as required for legal, accounting or fraud-prevention purposes.
7. Security
We use encryption in transit, hashed passwords, two-factor authentication and access controls to protect your data. No system is perfectly secure, but we will notify you and the relevant authority of a data breach where required.
8. Your rights
You may request to access, correct or delete your personal data, object to or restrict certain processing, withdraw consent, or request a copy of your data. Many of these can be done in the app under Settings, or by emailing support@dabil.com.ng. You may also complain to the Nigeria Data Protection Commission (NDPC).
9. Cookies
Our website and app use essential cookies and similar storage to keep you signed in and remember your preferences. We do not use them to sell your data.
10. Children
Dabil is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us data, contact us and we will remove it.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with a new effective date, and significant changes will be announced in the app or by email.
12. Contact us
Email support@dabil.com.ng or call +234 809 152 0709.